Shipping Policy

Effective Date: October 27, 2026

1. Introduction

At Game Roomy ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://gameroomy.com.

2. Shipping Destinations

• Regions We Ship To:

  • We currently ship to the 48 contiguous United States and Washington, D.C.

  • We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

• Future Expansion:

  • We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

• Domestic Shipping (United States):

  • Standard Shipping: Shipping costs are calculated at checkout based on the items ordered and the shipping destination.

  • Additional Shipping Services: Any available additional shipping options and their associated costs will be displayed at checkout.

• International Shipping:

  • We do not currently offer international shipping.

• No Hidden Fees:

  • All applicable shipping costs are calculated and displayed at checkout. There are no hidden shipping fees.

4. Order Processing Time

• Processing Time:

  • Orders are processed within 2 business days (Monday to Friday, excluding holidays).

• Order Cut-Off Time:

  • Orders placed before 2:00 PM Central Time will begin processing the same business day.

  • Orders placed after the cut-off time will begin processing on the next business day.

• Weekend and Holiday Orders:

  • Orders placed on weekends or public holidays will be processed beginning on the next business day.

5. Estimated Delivery Time

• Domestic Shipping:

  • Standard Shipping: Estimated delivery within 3–5 business days after order processing.

  • Expedited Shipping: Expedited shipping options, when available, will be displayed at checkout.

• International Shipping:

  • International shipping is not currently available.

• Notes:

  • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, product availability, customs delays, or carrier issues.

6. Shipping Methods and Carriers

• Reliable Carriers:

  • We partner with reputable shipping carriers and freight providers to ensure your order arrives safely.

  • Shipping methods and carriers may vary depending on the products ordered, package size, weight, and delivery destination.

• Shipment Tracking:

  • Tracking information will be provided via email once your order has shipped, when available from the shipping carrier.

• Insurance:

  • Shipping insurance may vary depending on the carrier and shipping method. If you encounter any issues with lost or damaged shipments, please contact us promptly.

7. Order Tracking

• Tracking Information:

  • After your order has been shipped, you will receive a shipping confirmation email containing available shipment details, which may include:

    • Tracking Number

    • Carrier Name

    • Link to Track Your Package

• How to Track Your Order:

  • Visit the carrier's website using the tracking information provided in your shipping confirmation email.

  • Enter your tracking number, when available, to view the shipment status and estimated delivery date.

• Assistance:

  • If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

• Delayed Delivery:

  • If your package is delayed beyond the estimated delivery time, please contact us at support@gameroomy.com or (682) 253-1466.

• Lost Packages:

  • If your tracking information indicates that your package was delivered but you have not received it:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance.

8.2 Damaged Packages

• Reporting Damage:

  • If your package arrives damaged:

    • Take photos of the damaged packaging and items.

    • Contact us within 48 hours of receipt at support@gameroomy.com.

• Resolution:

  • We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

• Reporting Missing Items:

  • If any items are missing from your order:

    • Contact us within 7 days of receiving your package.

    • Provide your order number and details of the missing item(s).

• Resolution:

  • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund as appropriate.

10. Return and Refund Policy

• Returns:

  • Customers must contact us within 7 days of receiving their order to request a return.

  • Returns are subject to approval in accordance with our Return and Refund Policy.

• Conditions for Returns:

  • Items must be unused, undamaged, and in their original packaging.

  • Certain items may not be eligible for return, as outlined in our Return and Refund Policy.

• Return Shipping Costs:

  • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

  • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

  • Return Instructions: Customers must contact us before shipping any items back to obtain return instructions and the appropriate return shipping address.

• Refunds:

  • Refunds are processed within 7 days after receiving approved returns.

  • Refunds will be issued to the original payment method.

• For More Information:

  • Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

• Address Accuracy:

  • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Returned Packages:

  • If a package is returned due to an incorrect address:

    • We will contact you to arrange reshipment.

    • Additional shipping charges may apply.

12. International Customs and Duties

• International Shipping:

  • Game Roomy currently ships only within the 48 contiguous United States and Washington, D.C.

• Customs Clearance:

  • Should international shipping become available in the future, international shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

• Taxes and Duties:

  • International orders may be subject to import duties, taxes, and other charges imposed by the destination country. Unless otherwise specified, these charges are the buyer's responsibility.

• Customs Policies:

  • Customs policies vary widely by country. Please contact your local customs office for more information.

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

• Customer Service Email: support@gameroomy.com

• Customer Service Phone: (682) 253-1466

• Company Address:

  • Game Roomy

  • 6051 Azle Ave

  • Fort Worth, TX 76135

  • United States

Our customer service team is available Monday through Friday, 8:00 AM to 5:00 PM Central Time, excluding holidays.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Game Roomy!

We appreciate your business and are committed to providing you with exceptional service.