Return and Refund Policy

Effective Date: October 27, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Game Roomy website located at https://gameroomy.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@gameroomy.com
Phone: (682) 253-1466
Address: 6051 Azle Ave, Fort Worth, TX 76135

Hours: Monday–Friday, 8:00 AM–5:00 PM Central Time

3. Return Eligibility

Customers in the contiguous 48 United States and Washington, D.C., may request to return an eligible product within 7 days of receipt, subject to the conditions outlined below.

3.1 Conditions for Return

• Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

• Original Packaging: The item must be in its original packaging, with all labels and tags attached.

• Proof of Purchase: A receipt or proof of purchase is required.

• Return Authorization: All returns must be authorized by our Customer Service team before items are shipped back.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact Customer Service:

• Email us at support@gameroomy.com or call (682) 253-1466 within 7 days of receiving your order.

• Provide your order number and a detailed reason for the return.

Return Authorization:

After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a return shipping label.

Do not ship items back without first contacting us for return authorization and instructions.

4.2 Preparing Your Return

Package the Item Safely:

• Securely pack the item in its original packaging.

• Ensure all accessories, manuals, and included components are returned.

Include Documentation:

• Include the return authorization form or RMA number, if provided, and any necessary supporting documents or images.

Attach Shipping Label:

• If a shipping label is provided, download and print the label from our email.

• Affix the label to the outside of the package.

4.3 Shipping the Return

Shipping Method:

• Use a trackable shipping method to ensure your package arrives safely.

• Follow the return shipping instructions provided by our Customer Service team.

• Ship the package within the timeframe specified in your return authorization.

Return Shipping Address:

Contact our Customer Service team for the appropriate return shipping address and instructions. Return destinations may vary depending on the product.

5. Return Shipping Costs

Customer Responsibility:

All return shipping costs are the responsibility of the customer, except in cases involving defective, damaged, or incorrect products.

For defective, damaged, or incorrect products, Game Roomy will cover the applicable return shipping costs.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:

• Items must be unused, undamaged, and in their original packaging.

• Return requests must be made within 7 days of receipt.

Refund:

A refund will be issued to the original payment method, minus any applicable restocking fees disclosed in advance.

6.2 Defective or Damaged Goods

Notification:

Contact us within 48 hours of receiving the item to report visible damage or defects discovered upon delivery.

Documentation:

Provide photos or videos showing the defect or damage, along with your order number.

Resolution:

We will offer a replacement or a full refund, including applicable return shipping costs.

6.3 Incorrect Product Received

Notification:

Inform us within 7 days of receipt if you receive an incorrect product or if items are missing from your order.

Resolution:

We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product. For missing items, we will investigate and arrange an appropriate resolution.

6.4 Product Never Arrived

Notification:

Contact us if your product does not arrive within the estimated delivery time.

Resolution:

• We will initiate an investigation with the carrier.

• If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

Before Shipment:

You may request to cancel your order for a full refund if it has not yet been shipped.

After Shipment:

If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable, except where required by applicable law or where the item arrives defective, damaged, or inc